Code of Practice
The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding:
- New car warranties
- Availability of replacement parts
- Complaint Handling
The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.
As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers
Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry's Code of Practise for Service & Repair, and committed to:
- Honest and fair services
- Open and transparent pricing
- Completing work as agreed
- Invoices that match quoted prices
- Competent and conscientious staff
- A straightforward, swift complaints procedure
The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.
For further information you can visit their website at www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008 option 1.